Friday, 27 November 2009

Go compare the telephone calls.com

To say that this is going to be a rant is a mild understatement. I used the service provided by this organisation in good faith, noting that some of my personal details would be passed on for the purpose of providing home insurance quotes. What I didn't realise was that they would also pass on my bloody telephone number to ALL of the companies on their bloody contact list. The top-ranked quote (which didn't fit the bill), then rang me. I then tried to ring them back, to find that although their answering machine message said that they were open at the time they rang, they weren't, even though they'd just rung ME, in the middle of eating my evening meal. You only need to read the blog to understand a) why that's a crime in my lexicon and b) why I'm so pissed off. Here's the email I sent:

The fact that my telephone number has been passed to all participant organisations, WHATEVER your protestations
"Additionally, Gocompare.com and other carefully selected third parties may use your information to keep you informed by post, telephone, SMS or email about current and new products and services which may be of interest to you."
Which basically means that you can d
o what you want with my data is unsustainable as a defence, as I was contacted at an exceptionally inconvenient time causing personal injury as I upset extremely hot olive oil, over my hand for the purpose of asking me why I had not chosen Kwikfit. This type of call is neither covered by your privacy statement nor sustainable in a court of law.
Kindly notify all participants in your scheme that they are NOT entitled to contact me without my express permission.


(By the way my skin is very fair, so those red bits on the tops of my fingers and thumb and top joints are all deep olive oil scalds.)

Am I going to pursue this. Oh yes, it took me 5 years to stop nuisance calls, to protect my identity from identity theft, finally, and I still have a folder 2" thick with the letters relating to this. Utterly irresponsible to pass on unrequired information and utterly contrary to the DPA. You've probably guessed that I'm the DPA officer for my company and I would have blue fits before allowing what this site is doing.

3 comments:

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  3. Simon Carter is a bastard trying to use other people's blogs to sell a telephone answering service: http://hphosts.blogspot.com/2009/12/need-telephone-answering-services-dont.html Just checked.

    Be warned.

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